FAQs — Luxury Cabins in Gatlinburg | Ghosal Luxury Lodging

Ghosal Luxury Lodging

FAQs

Welcome to our FAQs section! Here, you’ll find all the information you need about booking, payment options, and our house rules. From pet policies to payment plans, we’ve answered the most common questions to make your stay with Ghosal Luxury Lodging as seamless as possible.

Frequently Asked Questions (FAQs)

Booking & Payment 

Q: How do I book with Ghosal Luxury Lodging?

A: Bookings can be made directly through our website. Full payment is required at the time of booking.

Q: Can I cancel my booking?

A: Please refer to the cancellation policy outlined on each of our listings for the most accurate and up-to-date information regarding your cancellation options. It’s important to note that we retain 3% of the booking total to cover our credit card processing fees.

Q: What if I prefer to use a buy now, pay later service like Affirm or Klarna?

A: We understand the convenience of buy now, pay later options. If you’re interested in using Affirm or Klarna for your booking, please reach out to us directly with an inquiry. We’ll provide you with a secure link where you can initiate the process of setting up your payment plan with Affirm or Klarna. Please note that for all Klarna and Affirm bookings, we will add 3% to the reservation total to cover Affirm/Klarna’s transaction fees.

House Rules & Policies 

Q: Are pets allowed at the cabin?

A: Yes, we welcome pets! There is a $100 non-refundable fee per pet. Please ensure pets are not in the pool area, on furniture, or bedding. Pets must be crated if left alone, and pet waste must be disposed of properly. 

Q: Is smoking permitted?

A: Smoking is strictly prohibited indoors. Smoking is only allowed in designated outdoor areas, and disposal of cigarette butts must be done properly. 

Q: What is the policy for pool usage?

A: The indoor pool is heated between 82 and 84 degrees Fahrenheit. Our team will require access to the cabin twice a week for pool maintenance, and we request that pets are crated during these times. 

Q: Are there any quiet hours?

A: Yes, please observe quiet hours from 10 PM to 8 AM. This ensures a peaceful environment for all guests and neighbors. The property is equipped with a noise detector. 

Q: What if there’s a power outage?

A: Power outages can occur due to various reasons. While we strive to maintain power, occasional outages may happen, and we appreciate your understanding. 

Check-In & Check-Out 

Q: How do I check-in?

 A: Check-in details are sent at 10 AM on your scheduled check-in date. The door code is delivered via text and through the channel messenger typically at 4 PM for a seamless entry. 

Q: What are the check-out instructions?

A: Check out is typically before 10 AM. Please leave used bed sheets on the floor, fold the sofa back if used, and take out the trash to bear-proof bins. Any extra trash should be left inside near the front door. 

General Information 

Q: Is there internet access at the cabin?

A: Yes, the cabin is equipped with high-speed internet/Wi-Fi. 

Q: What amenities are available?

A: All of our cabins feature outdoor hot tubs and movie theaters and most offer indoor heated pools. 

Q: How can I get assistance during my stay?

A: Our dedicated staff is available from 8 AM to 8 PM to assist you throughout your stay. You are welcome to reach us at +18653787383